Using Information and Knowledge Management to Enhance Organizational Learning

  1. Practices, processes and procedures

In my workplace there are various practices, procedures and processes used to identify, create, distribute and adopt insights and experiences by employees. One of them is the use of networks to communicate information among various members of the organization. Such networks include use of intranet, internet and social network. Another process is integration whereby various departments are interconnected and information is passed across departments in order to enhance sharing or experiences and insights among employees. Meetings, conferences and workshops are also used to provide insight among employees at the workplace. Finally, communication loop is enhanced whereby information is provided by management and a feedback loop is enhanced to enable employees at the workplace to give their feedback.

  1. Objectives of information or knowledge management system

The main objective of information or knowledge management system is to ensure that all members of the organization including customers and employees get information needed for decision making in order to run the company’s operations and strategies successfully. It is also used to enhance teamwork and cooperation among employees. These objectives achieved by developing appropriate procedures and processes of information management that can be implemented successfully. They are also monitored and evaluated from time to time in order to ensure that they are meeting the objectives. This information can be recorded and monitored using computer systems which will be able to determine if the objectives are met.

  1. Operational implications of implementing information or knowledge management system
  • It may necessitate training of employees, especially on IT.
  • It causes restructuring of the organization in order to ensure that information is managed effectively.
  • It may also cause financial strain because a lot of money is used to implement the information management system
  1. Advantages of review and evaluation
  • It ensures that there is a good utilization of resources in the use of information and knowledge management system
  • It enables the company to meet the objectives of its information or knowledge management systems.

These advantages can affect my business over the long term by reducing the costs of production and running the business as utilization of resources is enhanced. The advantages also give my business to meet its overall objectives because meeting the objectives of management information systems will enhance better operations and improved performance in the organization, which enhances achievement of organizational goals and objectives.

  1. Methods used to assess customer learning needs
  • Using customer surveys in form of questionnaires to interview customers about various aspects of knowledge and information
  • Collecting information from social media where customers launch complains
  • Noting the frequently asked questions from customers through the customer service department and recording them.
  1. Achieving the needs of suppliers, contractors and other people tendering to the organization

The organization can enable suppliers and contractors to use the information management system of the company without interfering with the integrity of the company by enabling software which allows each category of stakeholder to open an account in the company’s website which allows them to view relevant information that meet their interests with the company. The contractors and suppliers will also be given passwords and log-in accounts to enable them access information that only suits them.

  1. Types of knowledge and their deficiency identification
  • Explicit knowledge – easy to articulate to others. The deficiency of this type of knowledge can be identifies through demonstration of an expert or through scientific and computerized mechanisms.
  • Tacit knowledge – Cannot be easily articulated to others. The deficiency of this type of knowledge can be identified through reading, listening or observing.
  1. Federal and state legislation about training/knowledge management information systems (statutes)
  • Statute relating to privacy and security regarding information systems which requires that management information systems of organizations should be respected and their privacy upheld.
  • Statute regarding duty of care which requires organization to exercise duty of care while undertaking their training in knowledge and information management systems
  • Statute on ethics in knowledge or information management systems

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